Client Success Representative
Company: Anovaworks PLLC
Location: Wenatchee
Posted on: October 19, 2024
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Job Description:
Description:Our CompanyAnovaWorks is leading the way for
innovative occupational health care. We are focused on building
trusting relationships and bringing accessible, quality,
empathy-based health care to the workforce for both the employer
and the employee.If you would like to work with an innovative
company that is modernizing medicine to make health care more
accessible, then this is your chance to be a part of our growing
AnovaWorks team!
PURPOSE OF POSITIONThe Client Success Representative is directly
responsible for building long term relationships with potential and
existing clients. This position will work directly with the
marketing director and other members of marketing department to
provide the best experience for each person that encounters
AnovaWorks.
ESSENTIAL JOB FUNCTIONS1. Supports lead generation efforts.2.
Partner with Business Development to manage CRM and related
software tools.3. Upsells and works with each existing client to
fully leverage all mobile screening services.4. Assist with
marketing efforts both to internal clients and external leads.5.
Establishes relationships with clients to ensure retention and
overall satisfaction.6. Manage new client onboarding processes to
ensure clients know how to maximize services.7. Design, refine, and
manage value-added client communications such as educational tips,
business news, and updates.8. Continuously acts as a liaison
between AnovaWorks and the client9. Provides outstanding customer
service and ensures a high-quality client experience at every
contact point.10. Reviews client complaints and concerns and seeks
to improve the client experience.11. Work with the clients to
troubleshoot and solve any conflicts related to the value of
AnovaWorks services.12. Coordinates and manages all health &
wellness fairs for all membership clients, twice per year. 13.
Attends conferences to build relationships with future clients.14.
Captures, tracks, and analyzes client data using AnovaWorks'
patient communication system and other technologies.15. Provides
weekly reports to the marketing director regarding issues and
solutions.
SECONDARY JOB FUCTIONS1. Travels within Central and Eastern
Washington2. Participates in professional development activities.3.
Serves on committees and provides project assistance.4. Maintains
confidentiality of patient health information, records, and billing
information.5. Compliant with HIPAA
regulations.Requirements:EDUCATION/ EXPERIENCE 1. High School
Diploma or equivalent (required)2. 2+ years of customer service,
client relations experience, or equivalent (preferred)3. Bilingual
in Spanish (preferred)
BENEFITS - Medical, Dental & Vision - Flexible Spending Account
(FSA) - 401(k) matching - Medical, Dental & Vision - Employee
assistance program - Life insurance - Supplemental Insurance -
Holiday pay - Paid Time Off - Continuing Medical Education
Salary DescriptionStarting at $21.50 per hour
PM22
PIae4e5446c06f-37248-35716852
Keywords: Anovaworks PLLC, Redmond , Client Success Representative, Other , Wenatchee, Washington
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