Service Consultant
Company: Jeff's Auto Repair
Location: Lynnwood
Posted on: October 14, 2024
Job Description:
Overview: Jeff's Auto Repair is the Seattle area's premier
full-service facility providing quality service since 1980! We
treat our customers like family, and customer service like an art.
-The Sales/Service Writer is responsible for selling and promoting
all products and services offered by Jeff's Auto Repair by
following the company's store standards and expectations. -
-Compensation: $80,000/YR to $90,000/YR, varies upon experience. -
-Principal Duties and Responsibilities:
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide customer
with an accurate quote that includes cost and time of completion
for the services approved by the customer. Provide customer with
updates throughout the day on the status of their services.Follow
proper procedures when cashing out a customer's ticket to include a
review of the completed multi-point inspection and explanation of
applicable warranties.Conduct post repair and declined services
follow up phone calls to ensure customer satisfaction for all
individual customers.Track all new returns, core returns and
warranty parts for individual customersOther duties as
assignedBenefits:
Competitive Bi-Weekly PayTuition
ReimbursementPaid Vacation, Paid Sick Time, and 6 Paid
HolidaysMedical, Dental and Vision Insurance(Effective 1st of the
Month after Hire)Life Insurance (Company paid)401(k) Retirement
Savings Plan with Company MatchDiscounted Services on Personal and
Immediate Family VehiclesOpportunity for
Advancement!Qualifications:
Prior experience as a Service Advisor
is helpful, but not requiredPossess valid driver's licenseAbility
to work a minimum of five days, including Saturday's - - -Sun Auto
Tire & Service provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws.
Keywords: Jeff's Auto Repair, Redmond , Service Consultant, Professions , Lynnwood, Washington
Didn't find what you're looking for? Search again!
Loading more jobs...